Improved Operational Efficiency: Streamlined service request management and optimized technician scheduling with real-time location tracking.
Enhanced Customer Experience: Real-time updates, live chat with technicians, and transparent service progress tracking.
Scalability and Flexibility: Cloud-based solution on Azure scales effortlessly with growing business needs.
Cost-Effectiveness: Pay-as-you-go model of Azure services optimizes costs based on resource usage.
The Customer
A rapidly growing on-demand appliance repair services provider. However they wanted tp reduce service compilation time and scaleup their operations to increase customer experience.
Challenges
The previous system struggled to manage their growing service requests, technician scheduling, and customer communication. The system lacked features for real-time tracking, efficient dispatching, and seamless customer interaction.
Future Ready Solution
Frontlet Technologies offered the company to build a custom web application using:
Backend: ASP.NET Core Web API built with C# on Azure App Service for secure and scalable API functionalities.
Frontend: Single-page application (SPA) developed with Angular for a dynamic and user-friendly interface.
Azure Services:
○Azure Cosmos DB: Globally distributed NoSQL database for flexible data storage of service requests, customer information, and technician details.
○Azure Maps: Integrated mapping service for visualizing technician locations and optimizing dispatch routes.
○Azure Functions: Serverless functions for real-time notifications and automated tasks like dispatch alerts and appointment confirmations.
○Azure SignalR: Real-time communication platform facilitating live chat functionality between customers and technicians.
The Outcome
We experienced reduction in average service completion time.
Customer satisfaction rate was increased due to improved communication and transparency.
The cloud-based solution enabled Fix It Fast to scale their operations efficiently to accommodate new service areas and technicians.
Technology Stack
.NET Core, Angular, and Azure
Project overview
This approach offers scalability, flexibility, and cost-efficiency, ideal for growing organizations. This empowers businesses to streamline operations, enhance customer experience, and gain a competitive edge.
